Last Updated: July 2026

Thank you for shopping at mycctv.lk. We are committed to providing high-quality CCTV cameras, security systems, and related accessories. If you are not completely satisfied with your purchase, we’re here to help.

Returns

You may request a return within 7 days of receiving your order.

To qualify for a return:

• The item must be unused and in its original condition.
• All original packaging, manuals, cables, and accessories must be included.
• Proof of purchase or order confirmation is required.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed to your original payment method within 5–10 business days.

Shipping charges are non-refundable unless the return is due to our error or a defective product.

Damaged or Defective Products

If your product arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos or videos of the issue. We will arrange a replacement or full refund where applicable.

Non-Returnable Items

The following items cannot be returned:

• Products damaged due to misuse or improper installation.
• Products with physical damage caused after delivery.
• Items without original packaging or missing accessories.
• Clearance or specially ordered products unless faulty.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective, damaged, or shipped incorrectly.

Contact Us

For return requests or refund enquiries, please contact the mycctv.lk customer support team through the contact information provided on our website.